WRONG! At first, it would not install because it said that the components were not compatible with my system. After going online, I saw that the problem could be resolved by changing the compatibility setting to Vista 64 bit SP1.

So, second attempt at installing, things looked fine, until midway through the install, it began rolling backwards and then threw up a window that said my installation had been interrupted.

After another visit to the support page, I read several postings offering solutions (obviously this is a common problem). I tried EVERYTHING! I even deleted my Microsoft.NET framework files so that the installation would go through (again, a suggested offered by their “experts”) All to no avail.

Finally, after numerous attempts and failures, I resorted to emailing their customer support. I clearly outlined all the steps I had taken to try to install the program and asked for further assistance. Lo and behold, they send me an email linking back to their customer support postings (the ones I had said in the email I had already tried).

After emailing them back again asking for help or an authorization of a refund, they provided one solution- try to install in safe-mode. Tried it- didn’t work.

After 4-5 hours wasted out of my life, I simply packed it back in the box and returned to back to Costco where I had originally purchased it (Thank GOD for Costco’s amazing return policy!)

Needless to say, customer support is a joke, and this software is clearly not ready for Windows 7 users. I would review the actual product, but since I could never get it to install, I can’t say if it is a decent program. But I can’t help but think: if they cannot produce a program that is compatible with windows 7, then the program must not be well developed.

Windows 7 users- avoid like the plague.

Rating: 1 / 5